Frequently Asked Questions

Due To Unforeseen Circumstances, It Is Possible That Your Order Might Get Delayed. We Will Send You An E-Mail/SMS Informing You About The Delay Along With The New Expected Delivery Date. Visit The My Account Page , In Your Account Click On TRACK ORDER To Get Real Time Status Of Your Order.
If You Want To Return/Replace A Product On Aarmart, Please Follow These Steps:
1. Create A Return/Replacement Request Online.
2. Login To Your Aarmart Account And Go To MY ORDERS Tab.
3. Select The Item You Wish To Replace And Click On The Return/Replace Link Against The Order.
4. Choose Return/Replacement Option And Fill In The Required Details.
5. Once The Return/Replacement Request Is Created, We Will Ensure That It Is Processed As Soon As Possible.
If You Wish To Cancel Your Order, Please Follow These Steps:
Create A Cancellation Request Online.
Click On The Cancel Link Against Your Order In The MY ORDERS Tab In My Account.
Choose Cancellation Option And Fill In The Required Details.
Once The Cancellation Request Is Created, We Will Ensure That The Cancellation Is Processed As Soon As Possible.
If You Chose To Pay Cash On Delivery, The Refund Will Be Credited Either In The Form Of E-Cash And/Or An NEFT Transfer To Your Bank Account.
We Take Anywhere Between 7-15 Days To Complete Your Refund Request. For All Prepaid Orders, The Refund Amount Will Be Credited To The Same Account From Where Payment Was Made. For All Cash On Delivery Orders, Refunds Can Either Be Made In The Form Of Aarmart Cash That Can Be Used For Your Future Purchase On aarmart.com Or Can Be In The Form Of An NEFT Transfer To Your Bank Account.
Aarmart Believes In Making Your Shopping Experience Perfect. However, If You Receive An Open Or A Tampered Package, Please Do Not Accept It. Report This Concern By Clicking On Return/Replace Option In Your MY ACCOUNT Page Within The Given Period. We Will Look At It Immediately And Get Back To You.
Delivery Is Usually Safe, But, If You Receive A Damaged Product You Can Return/Replace It. To Avoid Any Hassle, Go Through The Following Steps:
1. On Delivery, Check If The Product Is Packed Properly, Is Factory Sealed And There Is No Physical Damage To The pacakge.
2. If You Are Concerned, Don't Open The Product Yourself. Please Contact Us By Dropping An Email To The Aarmart Customer Care For Further Assistance.
Sit Back And Relax! Once Your Order Is Confirmed, We Will Share The Order Id And Tracking Details Via E-Mail/SMS. You Can Then TRACK ORDER By Logging Into Your Aarmart Account's MY ORDERS Tab
We Take Utmost Care To Ensure Customer Satisfaction. Unfortunately, If You Receive A Wrong Product Please Raise A Replacement Request Or Get In Touch With Us. You Will Also Have The Option To Choose Refund For The Product.
Shipping And Delivery Charges Are Particular To A Product And Have Been Mentioned On Each Product Page. The Charges Will Vary Depending On Your Location.
A Product Could Be Listed Under Different Prices. There Could Be Sellers Offering You The Same Product But At A Different Price. That Is The Nature Of The Aarmart Marketplace, Where Different Sellers Compete For Your Order.